A customer wanted a book that was only available from Haynes. As we don't do much in the way of car manuals we don't have an account with this particular small distributor. So when I phoned Haynes and established I was a trade customer the helpful operator let me know that as a new customer I could have the item for cover price with postage on top.
So let me get that straight... we get no discount with which to pay rent, rates, electricity etc. and then we give money away by paying for postage too which we can't palm off onto the customer. Erm... So how do we keep the business afloat I wonder?
The nice woman asked me if that was ok.
No it isn't bloody ok.