Monday, August 13, 2007

Grrrrrrrrrrrrrrrrrrrrrr...

Saturday morning, 11am. I open up. No internet. Unplug, plug, unplug, plug, fiddle, click, nothing. Phone BT, sorry account suspended. Why? Haven't we just paid you a very large sum? Sorry you'll have to talk to accounts. Accounts department opening hours 8-6 (ish) monday to friday. Fat lot of use on saturday.

Monday morning, 10am. Hello, How can I help. Oh, I'm sorry one of our systems just suspended the account for no reason.

(That was the precis version. Both phone calls took upwards of 20 minutes each)

Saturday Afternoon, 3.30pm. I phone one of our wholesalers. Hello, I'm expecting a delivery, was it despatched yesterday when I phoned the order through. No, that one will go out monday. To get saturday delivery you need to order £150 worth. Oh, it would have been nice if someone told me that when I PHONED THROUGH THE ORDER ON FRIDAY AFTERNOON. Sorry.

I swear, how do these companies get so big? If we were as shit as them we'd be out of business by year's end

5 comments:

  1. And the boy Collings has recently been using very similar post titles.

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  2. Chris WildAugust 13, 2007

    Every company usually starts with a group of very talented individuals... with every person you employ you dilute the talent pool...

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  3. Ummm.. what bookseller doesn't know that wholesalers generally have minimum order requirements for Saturday delivery?

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  4. Smugtwat... there is only one wholesaler - Gardners - with such a requirement. Bertrams maintain their £100 minimum. THE has been swallowed by woolies so us indies are left with a grand choice of 2.

    I was taking the piss. You are an anonymous prick. Fuck off.

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  5. It's the morning. I've just read that last comment. Oops. Bad language. Sorry. But the sentiment remains the same.

    I truly, absolutely, utterly, completely despise anonymous, chippy commenters on the net.

    ReplyDelete