Saturday morning, 11am. I open up. No internet. Unplug, plug, unplug, plug, fiddle, click, nothing. Phone BT, sorry account suspended. Why? Haven't we just paid you a very large sum? Sorry you'll have to talk to accounts. Accounts department opening hours 8-6 (ish) monday to friday. Fat lot of use on saturday.
Monday morning, 10am. Hello, How can I help. Oh, I'm sorry one of our systems just suspended the account for no reason.
(That was the precis version. Both phone calls took upwards of 20 minutes each)
Saturday Afternoon, 3.30pm. I phone one of our wholesalers. Hello, I'm expecting a delivery, was it despatched yesterday when I phoned the order through. No, that one will go out monday. To get saturday delivery you need to order £150 worth. Oh, it would have been nice if someone told me that when I PHONED THROUGH THE ORDER ON FRIDAY AFTERNOON. Sorry.
I swear, how do these companies get so big? If we were as shit as them we'd be out of business by year's end